शिपिंग नीति

Shipping Policy

Thank you for shopping with Jolly Pharma. We are committed to delivering your order in a safe, timely, and efficient manner. Please read our shipping policy carefully.

1. Order Processing Time

  • All orders are processed within 24–48 working hours after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During peak seasons or promotional offers, dispatch may take slightly longer.

2. Dispatch Timeline

  • Orders are usually dispatched the same day or the next working day.

  • Once dispatched, you will receive a confirmation message/email with tracking details.

3. Delivery Timeline

  • Standard delivery time is 3–6 business days across India.

  • Delivery timelines may vary depending on:

    • Location and serviceability

    • Weather conditions

    • Courier partner delays

    • Public holidays

Remote areas may require additional delivery time.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.

  • Free shipping may be offered during promotional campaigns or on qualifying orders.

  • Any applicable Cash on Delivery (COD) charges will be clearly mentioned at checkout.

5. Delivery Partners

We ship through reliable third-party courier and logistics partners to ensure safe and timely delivery. Delivery timelines depend on the courier partner assigned to your location.

6. Coverage Area

  • We currently ship across India.

  • International shipping is not available at this time 

7. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS and/or email & what's app

  • Customers can track their order using the tracking link provided.

8. Delayed or Failed Deliveries

Delivery may be delayed due to:

  • Incorrect or incomplete shipping address

  • Customer unavailability at the time of delivery

  • Natural calamities or unforeseen circumstances

If delivery fails due to incorrect details provided by the customer, re-shipping charges may apply.

9. Order Cancellation (Before Dispatch)

  • Orders can be cancelled before dispatch by contacting our customer support team.

  • Once an order has been dispatched, it cannot be cancelled.

10. Damaged or Tampered Packages

  • If you receive a damaged or tampered package, please do not accept the delivery.

  • Contact our support team immediately with photos or video proof within 24 hours of delivery.