Refund policy

Returns 

We have a return / refund policy only if you receive wrong OR damaged product. In such case kindly raise an immediate return request from your registered email ID and send us the order details, along with the images of the product you have received, at our order related support email - jollytulsi@gmail.com return will be initiated within 2-3 Business Days. Once we go through with properly examining the returned items.

 

Refund Policy for Prepaid Orders

At Jolly Pharma, we value every customer and aim to ensure smooth and timely delivery of all orders. However, to maintain fairness and efficiency in our operations, please note the following refund policy for prepaid orders:

Once an order has been dispatched, our courier partner and delivery team will make multiple attempts (minimum two) to contact you for delivery.

If you do not respond, pick up calls, or accept delivery despite repeated attempts, the order will be marked as delivery failed due to customer unavailability.

In such cases, no refund will be initiated for the prepaid amount, as logistics and handling charges are already incurred.

If you wish to reorder after a failed delivery, you may do so by contacting our support team for assistance.

For any genuine delivery issues or damaged products, our team will be happy to assist you. Please reach out within 48 hours of the delivery attempt at: jollytulsi@gmail.com